Care Identity Management release 6.5 has fixed an issue we recently discovered where some position assignments managed by Electronic Staff Record (ESR) were being deleted from Care Identity user profiles.

This issue was introduced with release 6.2 on 17 October 2024 and first identified on 24 October 2024.

The issue

Position assignments added in ESR were causing previous positions added in different organisations, also in ESR, to be removed.

Here is an example of the issue:

1. User A1 uses ESR to add position assignment P1 within organisation Y1.
2. User A2 uses Care Identity Management to add position assignment P2 within organisation Y1.
3. User A3 uses ESR to add position assignment P3 within organisation Y2.
4. This caused position assignment P1 to be deleted from organisation Y1.
5. Position assignment P2 in organisation Y1 is not affected.

The impact

We are assessing the full impact of this issue and which users were affected by it. We’ll be contacting anyone we find to have been affected by it in the coming days.

If you know that you have been affected we would ask you to raise a ticket through the NHS Digital Customer Portal or to email ssd.nationalservicedesk@nhs.net

We apologise for this issue and any inconvenience it has caused in your organisation.

The option to register an iPad on your own Care Identity profile has been available for a while. We’ve now added 3 more authenticator types that you can register on your own profile to authenticate in place of a smartcard. This was added in release 5.70 of Care Identity Management on 19 September 2024.

Read step-by-step guidance on how to register:

• Windows Hello devices
• Microsoft Authenticator devices
• security keys

We’ve recently introduced security codes via text message to the self-service smartcard unlock application. This was added in release 5.71 of Care Identity Management on 25 September 2024.

We’ve also updated the step-by-step guidance on how to use self-service smartcard unlock.

We have made some changes to how reports work and are displayed in Care Identity Management.

Smartcard statuses

Smartcard statuses are now more accurate. Previously if a smartcard’s status was shown as ‘Expired’, it could have been either expired or cancelled. The service will now reflect the exact status of these smartcards.

We have also changed the meaning of the ‘Repair’ smartcard status. This now means that a card needs to be repaired, rather than having been repaired some time in the past. This should make this status more helpful for Registration Authority users.

Registered users report

The data in the registered users report has been cleaned up. These reports will no longer contain lots of data for roles and activities the user no longer has.

New filters

We have added new filters to the top of the smartcard and user dashboards.

You can now filter smartcards by their statuses on both the user dashboard and the smartcard dashboard.

The user dashboard also now includes a filter to show users based on whether their profiles are active or inactive.

Feedback

If you have any feedback about these changes, please get in touch by emailing iamplatforms@nhs.net

We want to inform you about planned works aimed at enhancing and improving our Health and Social Care Network (HSCN) services. 

From late August to mid-October 2024, we will transition the Protective Domain Name System (PDNS), Domain Name System (DNS), and Network Time Protocol (NTP) services to new suppliers in phases, with no expected impact. The transition will be seamless for all users and applications. 

No action is required from NHS organisations or HSCN consumers. However, please make colleagues aware that we recommend avoiding critical changes on the published dates.

Find more information and transition dates.

NHS England ‘s Data for Research and Development programme has selected Prostate Progress, a Prostate Cancer Research project, as a pioneering driver project.

Supported by Stephen Fry, this collaboration provides researchers secure access to pseudonymised NHS prostate cancer patient data.

Stephen Fry urges patients to participate in this transformative research effort.

Help share this message across your healthcare settings.

Campaign materials such as video, leaflets, and social media images are available.